Frequently asked Questions

Subscription

SilentCloud offers free and subscription based advanced therapies. Start your journey with our free tinnitus tutor, a detailed guide to better understand your condition, and an extensive library of relaxation sounds and exercises.

The SilentCloud advanced therapies consist of 40 sessions of cognitive behavioral therapy and 3 unique sound therapy approaches. You can try them for 2 weeks for free.

After the free trial, the Advanced Therapies cost € 19.99 / $ 24.99 per month or € 89.99 / $ 99.99 for a 6-month subscription.
Complete all the steps in “Unlock your Therapy”.

Not ready to commit? You can activate a 2-week free trial of our advanced therapies via the Google Play Store and Apple App Store before you commit to a subscription.
You can cancel your subscription in the Google Play Store or Apple App Store at any time.

Note that:
  • Deleting your SilentCloud account will not cancel your subscription.
  • Subscriptions cannot be canceled within the SilentCloud app.
  • Once cancelled, the subscription will run until the end of your purchased term.

Availability

SilentCloud is currently available in Belgium, Italy, Ireland, Luxembourg, Switzerland and the United States.
The app is currently available in English, Dutch, French, German and Spanish. The app will automatically use your phone’s language. If that language is not supported, the app will default to English.
You can change the language in your phone settings and the app will operate in that language if it is available.
Please check if the app is available in your country or if your phone’s operating system supports the application.

SilentCloud is currently available in Belgium, Italy, Luxembourg, Switzerland and the United States.

SilentCloud requires:
  • Android 9 or higher
  • iOS 14.5 or higher
SilentCloud requires:
  • Android 9 or higher
  • iOS 14.5 or higher
SilentCloud is optimized to be used on a phone. Whilst the app will run on a tablet, the user interface may not work optimally.
Yes, once you download the app and register, you can use the app offline, however not all functionalities might be available, e.g. Unlocking your Advanced Therapies will require an internet connection. Once unlocked, you can use the therapies offline.

Data Privacy & Account Management

Please go to the “Settings” in the SilentCloud app and select ‘Delete account’.
You can review your data privacy consent and terms in the “Settings” section of the app by selecting “Marketing preferences”. The full overview of the conditions can be found in the Data Privacy Statement & Terms of Service section.
If you declined push notifications during installation, you could enable them in your phone’s settings.
To comply with EU and US laws and regulations, apps that process personal data require explicit user consent. The app cannot function without it.
Yes. Please go to the “Settings” in the SilentCloud app, and tap “Do not process my personal data”. Note, that this will stop the app from working.

Installation & registration

Yes, registration is required to use the SilentCloud app.
SilentCloud personalizes content based on your country.

This allows us to:
  • Provide relevant content tailored to your region.
  • Connect you with local hearing care professionals and tinnitus experts for better support.
  • Ensure you receive country-specific guidance on managing your tinnitus.
The validation code is sent to the email you used for registration. Depending on the email provider and spam filters settings in your computer, the email may get filtered into your spam folder.
Tap "Forgot Password" on the login screen, and a reset link will be sent to your registered email.

Prescription

SilentCloud is a medical prescription based therapeutic tool.

In Belgium, Italy, Switzerland and Luxembourg, a doctor must prescribe the SilentCloud advanced therapies.

In the USA and the Republic of Ireland, a prescription of an audiologist is required.

The app will guide you during this process based on your selected country.
To unlock the advanced therapies with a prescription code, follow these easy 4 steps:
  1. Open the SilentCloud app.
  2. Tap "Unlock Advanced Therapies" on the home screen.
  3. Select “Enter Your Prescription” and follow the instructions.
  4. Scan the QR code or copy and paste the alphanumeric code.

Your advanced therapies will be unlocked and ready to use as soon as you start your subscription.
To unlock the advanced therapies with a paper Prescription Form, follow these easy steps:
  1. Open the SilentCloud app.
  2. Tap “Unlock Advanced Therapies” on the home screen.
  3. Select “Enter Your Prescription”
  4. Upload Prescription Form using your phone’s camera.

Make sure you have selected a local clinic as one of our hearing care professionals needs to validate your prescription form before therapies can be unlocked.
You can download the Prescription Form from the ‘Settings’ in the app.

In addition, the Prescription form has been sent to the email address used for registration.
The Prescription Form can be opened with Adobe Acrobat Reader.

Advanced Therapies

Advanced therapies require a subscription, but you can explore the app’s free content such as:
  • Your Tinnitus Tutor – a guide to better understand your condition
  • Your Calm Corner – destination for relaxation featuring a library of sounds and exercises
  • Try Advanced Therapies – a sneak peak at iCBT and sound therapies.

Additionally, you can activate a 2-week free trial in Google Play Store and Apple App Store to try out the full therapies before you commit.
We recommend to use the sound therapy for ~ 4 hours per day.
Once you select a sound therapy, it remains locked for 4 weeks to ensure its effectiveness. This timeframe allows for proper adaptation and evaluation of your progress.

After 4 weeks we will re-assess your tinnitus using clinically validated questionnaires. Based on your results, we may recommend adjustments or alternative therapy options.

If you need custom assistance, please reach out to one of our expert clinics via the “Contact Us” button for further support.
During the “Unlock Your Therapies” process we assess your unique case based on clinically validated questionnaires and assessments. Not all sound therapy options might be suitable for your specific tinnitus, e.g. in case you experience atonal tinnitus, Advanced Tonal Therapy won’t be offered to you.

If you need custom assistance, please reach out to one of our expert clinics via the “Contact Us” button for further support.
Once you select a sound therapy, it remains locked for 4 weeks to ensure its effectiveness. You will need to wait 4 weeks before you can change the therapy yourself in the app.

If you need custom assistance, please reach out to one of our expert clinics via the “Contact Us” button for further support.
Each session takes about 15-20 minutes. The system allows only one new session per day.
From your home screen, tap “Your Counseling Therapy”. All your open sessions are shown with a dark green box. Scroll down to find the latest available one.
We use clinically validated questionnaires to regularly assess your progress. Your responses help us to:
  • Personalize and adjust your recommended advanced therapies.
  • Determine next steps in your tinnitus management.

Completing the questionnaire ensures you receive tailored support for your needs.

New phone or moving

Yes, but you cannot be logged in to your SilentCloud account on two phones simultaneously. Log out on the first device before you sign in on the second device.
No, just install SilentCloud on your new device and log in with your registered email and password.
Yes, just install SilentCloud on your new device and log in with your registered email and password.
Yes, you can. The tinnitus expert & local clinic you selected remains based on your previous address and will be able to support you remotely.
First check if SilentCloud is available in your new country. If yes, you have two options:
  1. Create a new account with a different email
  2. Delete your existing account and re-register with your current email

Unfortunately, both of these options will erase all your data and re-start your SilentCloud journey.

Troubleshooting

You can find your clinic information in the ‘Settings’ of the SilentCloud app.

We also sent you your clinic information to your registered email.
Ensure your volume is turned up and your headphones are connected properly to your phone. Make sure any headphones noise cancelling feature is turned off.
To report an issue or submit a complaint, tap “Contact Us” in the SilentCloud app. This will provide you with the contact information for your local support team, who can assist you further.